FAQs

Baseline Tennis - Frequently Asked Questions (FAQ)

What is Baseline Tennis? 

Baseline Tennis is an online store in the Philippines that specializes in providing high-quality tennis equipment and accessories. We offer a wide range of products, including tennis rackets, balls, strings, bags, apparel, and other essential tennis gear.

How can I place an order on Baseline Tennis? 

Placing an order with Baseline Tennis is simple:

  • Browse through the product categories on our website
  • Choose the item you wish to purchase, then select the desired variants, such as size and color.
  • Click on the "Add to Cart" button. 
  • Proceed to the checkout page
  • Provide your shipping information and complete the payment process.

What payment methods do you accept? 

We accept the following payment methods for your convenience:

  • Online Bank Transfer
  • e-Wallets (Gcash, Maya, GrabPay, Shopee Pay)
  • Credit Card (Visa, Mastercard, American Express)
  • Debit Card

What are your shipping and delivery policies? 

We offer nationwide shipping across the Philippines. Once your order is successfully placed and the payment is confirmed, we strive to process and dispatch your order within 1-2 business days. 

Estimated delivery times may vary depending on your location, but items will typically arrive 2-7 business days. 

  • Metro Manila: 2 to 4 business days
  • Provincial: 5 to 8 business days

We work with reliable courier services to ensure the safe and timely delivery of your purchased items.

Do you offer international shipping? 

Currently, Baseline Tennis only provides shipping within the Philippines. We do not offer international shipping services. However, we are continuously working to expand our reach and may consider international shipping options in the future.

Are the products on Baseline Tennis genuine and of high quality? 

Yes. At Baseline Tennis, we prioritize quality and authenticity. We source our products from reputable brands and authorized distributors to ensure that all items are genuine and meet the highest standards. We are committed to providing our customers with premium tennis equipment and accessories.

Can I return or exchange a product if I am not satisfied? Refund?

Yes, Baseline Tennis offers a hassle-free return and exchange policy. If you receive a defective or incorrect item, or if you are not satisfied with your purchase for any reason, please contact our customer support within 7 days of receiving your order. Our team will guide you through the return process and assist you with either a refund or an exchange, depending on your preference and product availability. 

How can I contact Baseline Tennis customer support? 

If you have any questions, concerns, or need assistance, our dedicated customer support team is here to help. You can reach us by emailing info@baselinetennis.ph or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide the necessary support.

Can I track the status of my order? 

Yes, you can track the status of your order by logging in to your Baseline Tennis account. Once your order is dispatched, we will provide you with a tracking number that you can use to monitor the progress of your delivery. Additionally, you will receive email notifications at key stages of the shipping process.
If you have any further questions or require additional information, please do not hesitate to contact our customer support. We are here to assist you and ensure that your shopping experience at Baseline Tennis is smooth and enjoyable.